Returns and exchanges
- Do you accept returns?
Yes, we do accept returns however, items must be unworn, unwashed, and in original condition with tags attached. Please fill out the contact form providing your order number, if you would like to return an item.
- How do I request an exchange?
To exchange an item, please fill out the contact form providing your order number, within 30 days of receiving your order. We'll guide you through the process.
- What if I received a damaged or incorrect item?
If you receive a damaged or incorrect item, fill out the contact form within 30 days with your order number. We’ll sort it out ASAP!
Shipping
- How long does shipping take?
Shipping times vary based on your location:
Standard shipping: 2-5 business days
Rural & Remote Areas: May take a few extra days
- Do you ship internationally?
Yes, we have recently allowed international shipping. It takes 5-27 business days, depending on location.
Payments and Discounts
- What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods at checkout.
- Do you offer discount codes or sales?
At the moment, we don’t offer discounts or sales. However, sign up to our email list and follow us on Instagram & TikTok to stay updated on any future offers.
Care Instructions
- How should I wash my hoodie?
For best results, machine wash cold with like colours, use mild detergent, and avoid bleach. Tumble dry low or air dry (preferred) to keep your hoodie in top condition.
- Will the colours fade over time?
Our hoodies are made with high-quality dyes to keep colours rich. To prevent fading, wash inside out and avoid prolonged sun exposure when drying.
